What is your return policy?
Goods must be returned within 14 days of receipt of the goods. Returns received outside of the 14 day policy are no longer eligible for refunds. Store credit or an exchange shall be offered instead.
Items must be returned unworn, with all original tags attached. If the goods are returned in a state not fit for resale, then any costs to cover cleaning or repair shall be deducted from the subsequent refund. Make sure all products are exactly as you received them, with tag and seal still attached and with any additional packaging.
All shoes must be tried on a carpeted surface until you have decided to keep them. Shoes must be returned in their original, undamaged shoe box as this is considered part of the product.
All returns should be arranged by visiting our returns portal here
How do I return my order?
Please visit the returns portal to organise your return and download your shipping label. You will be presented with two options to send the goods back to us:
Select this option to create a Return Label and send back the returned goods with the shipper of your choice. You will cover the full cost of this return.
Express Prepaid Return:
Select this option to create a Return Label and send back the returned goods with DHL using our flat rate discounted rate. The rate will be displayed in the portal. The cost of this service will be deducted from the final refund amount that you receive.
You will be required to print the shipping label and arrange the packaging of the goods. You may use the original packaging it came in.
Can I get a refund?
Yes, all orders that are returned to us within 14 days from the day that you received your order are eligible for a full refund. Your refund will either be credited to the original purchaser’s credit card, PayPal account or gift card.
If there was a shipping charge on your order, this will not be refunded.
If you used our pre-paid return shipping service, the costs of this will be deducted from your total refund amount.
How long does it take to get my refund?
Your refund will be processed within 21 days from the day we receive the goods back.
After the refund has been processed, please allow up to 7 working days for the bank to complete the transaction.
Please contact Global-e to enquire about any enquiries regarding your return here
Can I exchange my item?
We do not provide an exchange service for orders outside the UK. Please return your items for a refund and place a new order.
Can I return products purchased in the sale?
Yes, our policy above applies during the sales period.
What do I do if my garment has a fault or is damaged?
In the unusual event that your goods suffer a manufacturing fault, Maharishi will either refund, exchange or repair your goods upon production of a valid proof of purchase (within 180 days). Please contact email@example.com.