What is your return policy?
Goods must be returned within 14 days* of receipt of the goods.
Items must be returned unworn, with all original tags attached. If the goods are returned in a state not fit for resale, then any costs to cover cleaning or repair shall be deducted from the subsequent refund. Make sure all products are exactly as you received them, with tag and seal still attached and with any additional packaging.
All shoes must be tried on a carpeted surface until you have decided to keep them. Shoes must be returned in their original, undamaged shoe box as this is considered part of the product.
All returns should be arranged by visiting our returns portal here
*Extended Holiday Returns
Orders placed on or after the 30th November are covered by an extended returns policy until the 8th January. All other terms apply.
How do I return my order?
Please visit the returns portal to organise your return and download your shipping label. You will be presented with two options to send the goods back to us:
Select this option to create a Return Label and send back the returned goods with the shipper of your choice. You will cover the full cost of this return.
Express Prepaid Return:
Select this option to create a Return Label and send back the returned goods with DHL using our flat rate discounted rate. The rate will be displayed in the portal. The cost of this service will be deducted from the final refund amount that you receive.
You will be required to print the shipping label and arrange the packaging of the goods. You may use the original packaging it came in.
Can I get a refund?
Yes, all orders that are returned to us within 14 days from the day that you received your order are eligible for a full refund. Your refund will either be credited to the original purchaser’s credit card, PayPal account or gift card.
If there was a shipping charge on your order, this will not be refunded.
If you used our pre-paid return shipping service, the costs of this will be deducted from your total refund amount.
How long does it take to get my refund?
Your refund will be processed within 21 days from the day we receive the goods back.
After the refund has been processed, please allow up to 7 working days for the bank to complete the transaction.
Please contact Global-e to enquire about any enquiries regarding your return here
Can I exchange my item?
We do not provide an exchange service for orders outside the UK. Please return your items for a refund and place a new order.
Can I return products purchased in the sale?
Yes, our policy above applies during the sales period.
What are my options if my garment is received faulty or develops a fault upon wearing?
In the unusual event that your item purchased from us is delivered faulty or has developed a fault upon wearing within 180 days of receipt, Maharishi will pursue to either repair or exchange the item. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be provided. Items that are damaged as a result of normal wear and tear are not considered to be faulty. You should inform us regarding a faulty item as soon as possible via email@example.com, stating your order number and presenting photographic evidence of the fault.
Can I return an in-store purchase?
Can I return an online purchase in-store?
If you are local to our store in New York, online purchases can be returned in-store. Items must be returned unworn and with all original tags attached, within 14 days receipt of goods for a refund. We are unable to issue store credit or exchanges for international orders.